IES Blog

AI Is Reshaping the Workplace: How Will HR Teams Respond?

Posted on July 30th, 2023 Read time: 2 minutes

man in blue shirt working on iPad with stylus pen and a ChatGPT graphic above it

Today, there are a few critical questions hovering on the lips of many HR professionals: How will AI affect human resources? As ChatGPT enters and disrupts industries, what will become of the human element? Will AI replace human resources, or will a new evolution of HR rise up to meet the gauntlet of these technologies?

AI is masterful at increasing operational efficiency. Its ability to automate tasks is a game-changer in recruitment. AI algorithms can analyze vast amounts of job-related data and identify the best matches for specific positions. AI can improve the candidate experience in so many ways, with real-time virtual assistance, rapid responses, and data-powered feedback. It can even mitigate bias in the hiring process by favoring objective criteria and removing personal characteristics.

But AI in recruitment has its limitations. No matter how much data it analyzes, it still lacks contextual understanding. Human speech is complex and nuanced and often shifts without precedent. AI is also not as flexible as the human mind; it relies on patterns. It can’t form relationships or establish the rapport needed to craft a welcoming hiring environment.


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Co-guest contributed article was written by: Tania Fiero, Chief Human Resources Officer and Lynn Ann Overman, Director of Strategic Partnerships & Enterprise Sales at IES.

Tania Fiero is the chief human resources officer of Innovative Employee Solutions (IES), a leading provider of remote and contingent workforce solutions, specializing in global Employer of Record, Agent of Record, and Independent Contractor compliance services in 150+ countries. Founded in 1974, IES is a woman-owned business, certified by the WBENC, and partners with companies to provide compliant employment solutions that empower people’s lives.

An expert in joint employment and the Affordable Care Act, Tania helps employers embrace contingent workers in their staffing strategy and culture. She is a Society of Human Resources Certified Professional (SHRM-CP) and a certified Professional in Human Resources (PHR) via the Human Resources Certification Institution. Tania previously served on the Board of Directors for the National Human Resources Association of San Diego. She was recognized in 2016 by the San Diego Human Resources Forum Board of Directors at its HR Executive of the Year event and in 2011 by the San Diego Business Journal as San Diego’s HR Professional of the Year.


Article was co-written by Lynn Ann Overman, director of strategic partnerships & enterprise sales at Innovative Employee Solutions (IES).

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