IES Blog

Employee happiness must also benefit the company

Posted on May 2nd, 2012 Read time: 1 minutes

A happy employee is a loyal and assumedly more productive one. 

"If people are happy at work, they are less likely to take a day off every time they wake up with a stuffy nose," the Ventura County Star states.

However, making workers happy isn't as easy as it sounds. Giving everyone raises, more time off or free meals just isn't conceivable for a business that actually intends to make money, so there needs to be a way to improve employee morale while also benefiting the company.

The Harvard Business Review explains that many companies are dependent upon HR administration to measure and manage employee engagement. They collect feedback, analyze it and send information down through the organization.

However, HR can't do much about improving customer satisfaction – they can only hope their recommendations resonate down the organizational chain. A solid model for employee happiness would involve helping them to achieve positive results and earn the "passionate advocacy" of their customers, notes the media outlet. Managers and HR must find a way to link employee engagement to customer outcomes.  

Related Articles