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Temp workers needed to process health care apps

Posted on October 22nd, 2013 Read time: 1 minutes

As individuals and agencies have begun to utilize the new federal health care website, many have encountered issues. Blue Cross and Blue Shield of Nebraska is among the groups beset by website glitches, and they've devised a solution to handle the problems. After receiving about 50 applications by mid-October that were littered with errors, the organization decided to hire temporary workers to process the forms manually and then directly contact customers, Nebraska Watchdog reported.

"All of the enrollees are being contacted to verify information because in many cases it is coming to us as inaccurate or incomplete," explained Blue Cross spokesman Andy Williams.

More than a dozen insurance companies have reported errors with the online marketplace, Fox News reported. Among the issues are duplicate enrollments, missing data fields and spouses reported as children.

During a speech on Oct. 21, President Obama insisted that problems are getting are fixed. The website, just three weeks old, has been visited 20 million times, Obama said. More than half a million people have managed to successfully apply. Regardless, the president made no excuse for the glitches and assured citizens that everything would be done to get the website working "better, faster, sooner."

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