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HR Account Representative

Innovative Employee Solutions is a San Diego based company offering payrolling and HR administration to companies in the U.S. and Canada. As the employer of record, IES manages the payroll, payroll taxes, benefits and HR administration for our clients, specializing in the contingent workforce. Since 1974, IES has grown to be one of San Diego’s largest women-owned businesses and we are proud to be named one of San Diego’s Best Places to Work for ten years in a row (2008-2017).

The HR Account Representative manages the employee onboarding process and oversees client relationships to ensure excellent customer service while adhering to business practices and federal, state and local regulations. The position supports the company’s core values with superior service, clear communication and employee/client relations.  The HR Account Representative will triage complex inquiries from candidates, employees and clients serving as a main point of contact.

The incumbent will assess and anticipate department and corporate strategy. This professional must be service oriented and a business attentive individual who is collaborative in their approach to make recommendations for efficiencies and solutions.

This is an internal staff position working in our San Diego office located off the I-15 and Aero Dr. 

Essential Job Functions:

  • Executes the onboarding and off boarding process for employees and clients.
  • Serves as a liaison between clients and applicants during the hiring process.
  • Coordinates the client-specific hiring procedure directly with the applicant and responds to inquiries.
  • Processes job postings, background checks, drug screens, education verifications.
  • Conducts client portal demo, client welcome and personal touch follow-ups.
  • Provides guidance to clients and employees on timekeeping procedures.
  • Serves as technical expert for troubleshooting issues within employee and client portal.
  • Responds to clients regarding employee performance issues and employee relations. Advises clients of HR best practices and laws as needed. Consults with IES HR Team as needed.
  • Provides counsel or coordinates support on HR fundamentals and employee related questions.
  • Manages and resolves employee relations issues. Escalates complex investigations to HR.
  • Works closely with payroll staff to ensure accurate and timely pay procedures. Educates clients on worker classification, independent contractors and risk management.
  • Collaborates with team and shares critical information with stakeholders. Maintains open communication to consider the team needs and coverage requirements.
  • Facilitates regular client meetings and prepares reporting as needed.
  • Displays strong aptitude for multi-tasking priorities and remaining flexible.
  • Identifies areas of improvement for best customer service performance and makes recommendation in workflows and efficiencies.
  • Displays superior service to employees and clients with excellent interpersonal skills.
  • Applies overall corporate knowledge to drive daily decision making and prioritization.
  • Documents and retains detailed procedures, in multiple systems, to ensure full documentation and accuracy in personnel records.
  • Performs other job-related duties and responsibilities as may be assigned from time to time.
  • Assists on department projects or product rollouts as necessary.

 

Preferred Qualifications:

  • Requires a Bachelor’s degree and/or AA Degree in Business, Human Resources and/or equivalent relevant experience.
  • Certification Preferred – Certified Staffing Professional, SHRM-CP, PHR
  • Knowledge working within MSP, VMS or other client technology tools.
  • 1+ years’ experience in Human Resources and/or Staffing.
  • Proven success working in a fast paced environment.
  • Effective oral and written communication.
  • Evidence of the practice of a high level of confidentiality.
  • Able to exercise effective judgment, sensitivity, creativity to changing needs and situations.

If you are qualified and have interest in applying for this job, please send your resume to hr@innovative-es.com.

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