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Employment Specialist

Innovative Employee Solutions is a San Diego based company offering payrolling and HR administration to companies in the U.S. and Canada. As the employer of record, IES manages the payroll, payroll taxes, benefits and HR administration for our clients, specializing in the contingent workforce. Since 1974, IES has grown to be one of San Diego’s largest women-owned businesses and we are proud to be named one of San Diego’s Best Places to Work for ten years in a row.

This is an internal staff position working in our corporate San Diego office located off the I-15 and Aero Dr. 

This position will deliver an exceptional new hire experience through superior service, clear communication and accuracy during the onboarding process. The Employment Specialist supports the company’s core values with a strong customer focus throughout the employee’s life cycle.  This position will triage complex inquiries from candidates and employees serving as a main point of contact.

The Employment Specialist will assess and anticipate department and corporate strategy. This professional must be service oriented and a business attentive individual who is collaborative in their approach to make recommendations for efficiencies and solutions.   This position will require an individual with professional composure and the ability to focus with distractions.

Essential Job Functions:

  • Executes the onboarding and off-boarding process for nationwide contingent workforce.
  • Serves as a liaison between client and applicant to ensure successful onboarding process.
  • Coordinates the client-specific hiring procedure directly with the applicant and responds to inquiries.
  • Processes job postings, background checks, drug screens, education, and employment verifications as the employer of record.
  • Provides guidance to employee on timekeeping procedures to ensure timely payroll processing.
  • Works within internal and external client portals and timekeeping systems. Serves as an expert in accessing external information.
  • Generates reporting for external and internal clients to keep records updated and timely.
  • Actively participates in semi-annual HR audit and conducts necessary research to maintain compliance with employment regulations.
  • Manages multiple email groups and responds quickly to client and employee needs.
  • Works closely with payroll staff to ensure accurate and timely pay procedures.
  • Documents and retains detailed procedures, in multiple systems, to ensure full documentation and accuracy in personnel records.
  • Acts as a resource for employees and clients to ensure their understanding and compliance with employment compliance and regulation. Provides counsel or coordinates support on HR fundamentals and employee related questions.
  • Collaborates with team and shares critical information with stakeholders. Maintains open communication to internal team on ways to identify opportunities to grow the business.
  • Displays strong aptitude for multi-tasking priorities and remaining flexible.
  • Manages and resolves employee relations issues. Escalates complex investigations to HR.
  • Keeps management advised of potential problem areas and makes recommendations for efficiencies and solutions.
  • Displays superior service to employees and clients with excellent interpersonal skills.
  • Applies overall corporate knowledge to drive daily decision making and prioritization.


Preferred Qualifications

  • Certification Preferred – Certified Staffing Professional, SHRM, PHR or HR Management Certificate
  • Knowledge of HR, staffing and co-employment.
  • Excellent oral and written communication skills.
  • Basic computer experience using Microsoft and Internet.
  • Database maintenance and data entry.

If you are qualified and have interest in applying for this job, please send your resume to hr@innovative-es.com.

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