By Tania Fiero, Vice President, Human Resources

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More Americans are in business for themselves than ever before. By 2020, more than 40 percent of the U.S. workforce will be contingent.

What do HR leaders think of the shift? They love the gig economy for the heightened flexibility, reduced labor costs, and broader access to talent it brings. Seventy percent of businesses recognize that contingent labor helps control costs, and 69 percent acknowledge such workers have improved their organizations’ agility.

They’re not so enamored, however, with the managerial challenges this burgeoning workforce presents. Nearly two out of five organizations lack efficient management structures for their contingent workers. Even more — 47 percent — point to streamlining their gig worker hiring processes as a top priority.

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