Search:

Case Studies

24/7 Customer Service Department

Client:

A 24/7 CUSTOMER SERVICE DEPARTMENT OF A LARGE ORDER/DISTRIBUTION COMPANY

Problem:

Finding a service provider for the ramp up hiring of seasonal customer service employees. The client's human resources department saves money by recruiting their own employees, rather than using the traditional recruitment staffing model for seasonal help. Their objective was to outsource the payroll and administrative functions for these new hires, and utilize the services of a staffing company only as necessary. It was important that large numbers of employees (25-100) could be added at one time during peak periods, in order to attend several training classes that started on specific dates. In addition, because their business operated 24/7, employees were working different shifts, which had different pay rates.

Solution:

Innovative Employee Solutions® provided a cost saving and expeditious solution to getting the employees on payroll. Once the employees were recruited, screened and selected, they completed applications and IES assumed complete responsibility for tracking all their time cards, shift rates and processing the bi-weekly paychecks. The client hired employees when they were needed, and avoided additional employment costs associated with project or seasonal needs.

Benefit:

By recruiting their own employees and utilizing the services of IES for payroll and administration, this client realized a potential annual savings of approximately 30%. IES was able to quickly process the paperwork for new employees and to ensure timely payment. IES assisted the human resources managers with day-to-day management of the administrative details for all of these seasonal employees.